We're a small, independent team. We read every message. Pick the channel that fits your needs — we'll get back to you as fast as we can.
Account issues, billing questions, technical problems, or refund requests.
support@aethervpn.networkVulnerability disclosures and security research. See our disclosure policy.
security@aethervpn.networkCopyright infringement notices. See our DMCA policy for required information.
dmca@aethervpn.networkAnything else — feedback, feature requests, or just saying hello.
hello@aethervpn.networkQuestions about the Founder Program or early access opportunities.
founders@aethervpn.networkFor technical issues, please include a diagnostic export from the AetherVPN client (Diagnostics tab → Export). This helps us reproduce and fix problems faster. Private keys and destination domains are automatically redacted from exports.
We do not provide phone support. All communication is via email to maintain a written record and protect your privacy.